Utility Billing

The Water Billing Department main office number is 719.269.9015. Call this number to establish service, modify existing services, or to ask questions about services and billing or email Utility Billing.

Utility Payments and Payment Plans

The City will be working with customers who are unable to pay their water bill due to being affected by the COVID-19 situation. Water service will not be disconnected due to late payment and late fees will be suspended until June when we will reassess the situation. Customers can set up a payment plan by contacting the Water Billing Department at 719.269.9015. Late fees will also be waived during this time for sales/use tax payments.

After Hours Emergency

Call the Central Dispatch Police Department at 719.276.5600 for an after hours emergency.

Make a Payment

Make an Online Billing and Utilities Inquiry payment.

Printable Forms

• Address Change Form (PDF) - To Change billing addresses or information. Make sure your information on file is current.
• Authorization to Release Combined Utility Billing Information (PDF) - Documentation that someone, other than the property owner, has the right to make changes on the utility account.
• Final Request Form (PDF) - Used by title companies to obtain final balances due prior to closing on the sale of a property.