Residents

Frequently Asked Questions

Click here to review a copy of the City-published "Guide to Regulations, Services and Agencies in the Community"

CITY CLERK

  1. Is there a charge for copies of records?  

CITY COUNCIL

  1. When does the City Council meet?

  2. How do I find out if a special meeting has been called? 

  3. Which Council member represents my District?

MEETINGS

  1. If I'm not on the Council agenda, may I speak at Council meetings?   

  2. How do I review a copy of Council packet materials for each meeting?

  3. If I have an issue I want the Council to take action on, how do I get that item on the Council agenda?
   4.  If I can't attend a meeting, how can I know what happened?

 

MISCELLANEOUS

  1. How can I determine if a property is inside City Limits?

  2. How do I determine the zoning of a property?

  3. Does the City provide fire protection services?

  4. Does the City provide sewer service?

UTILITIES

  1. How much do I pay for my water? 

  2. How often will I be billed for water service?

  3. I own several properties in town that I rent out.  May I place the water bill in my tenant's name?

  4. I have a question about the amount I'm being charged for my stormwater utility fee. Is there a way to have this double checked?  
PUBLIC WORKS

    1.  Who is responsible to clean the ditch in front of my house?

    2.  How often do you grade the gravel streets?

    3.  What does the Chip Seal Project consist of?

    4.  Who is responsible to maintain the water meter pit that serves my property?

    5.  My water tastes like medicine, what should I do?

    6.  How can I find out about the quality of my drinking water?

    7.  Where does my drinking water come from?

 

CITY CLERK

Is there a charge for copies of records?  Yes, there is a nominal charge for copies, as well as research fees for those items that must be researched or items that must be retrieved from archives. Click here for a Records Request Form. (Click here for a list of document charges)

CITY COUNCIL

When does the City Council meet?  Regular City Council meetings are generally held the first and third Monday of each month, barring holidays. The Council meets on the fourth Monday of every month to address only Liquor Licensing issues.  Special meetings may be called by any three members of the Council.

How do I find out if a special meeting has been called? Notice of special meetings is provided through posting to this web site, and through formal posting on the bulletin board in the main lobby of City Hall, 128 Main Street.  You may also call the City Clerk's Office for information regarding any meetings (269-9011).

Which Council member represents my District? Once elected, all Council members represent you. However, the City Charter requires that four of the seven Council members reside in four separate districts of City limits. (Click here for district maps)

MEETINGS:

If I'm not on the Council agenda, may I speak at Council meetings?  The City Council agenda has an item on the agenda for Citizens to address them on items that are not on the agenda. Generally, you will be given 5 minutes to speak on a topic. A Citizens Request to Speak form must be filled out and submitted to the City Clerk prior to the start of the meeting, and speakers are requested to adhere to the Rules for Participation Policy adopted by the City Council.

How to I review a copy of Council packet materials for each meeting? Packet materials are attached to each item on the agenda for Regular City Council Meetings and are made available for review at the Public Library or the City Clerk's Office at 128 Main Street.

If I have an issue I want the Council to take action on, how do I get that item on a Council agenda?  (Editor's note:  Updated 07/25/08. This FAQ has been revised for clarification purposes due to misinterpretation of the information previously presented.

There is no simple or short answer for this question. It requires a full explanation. 

Agendas for meetings are set based upon the need to address the business of the Council and/or City. Agendas must be posted prior to the meetings, and are set sometimes several days prior to the meeting taking place.  Agenda items are determined based upon the Council's task list, prioritized assignments given to staff, and issues of business from citizens having filed applications based on the Code, City policies, state law, etc (such as a zone change applications, liquor license applications, street closure requests, etc.). 

While meetings are open to the public, they are not considered public forums, and therefore, miscellaneous items typically are not added to any agenda for interactive discussion and/or action by the Council.  For an item to be added to the agenda, the item must first be identified as bona fide City business which is within the scope of authority of the City and meets the City's goals, objectives, tasks and policies. 

Many items the Council and other boards consider must, by law, be considered in a quasi-judicial manner, such as within a public hearing.  This means that the individual Council or board members may not discuss the issue and/or hear evidence or receive testimony on the topic outside of the public hearing.  To do so requires that member to excuse themselves from any debate or vote regarding the topic.  Though this may be frustrating to a citizen, Council and board members may very well need to "cut off" any conversation regarding a topic that would be considered within a public hearing, and ask the citizen to please attend the public hearing to provide evidence or testimony of their position regarding the issue.

So, how do you know if an item is or would be going to public hearing?  Citizens may first contact the City Clerk's Office for a determination if the topic of interest to the citizen would be required to be dealt with within a public hearing.  If it is, the Clerk will be able to identify that process for the citizen, and the individual Council or board members may not discuss the issue with the citizen.  They must await the topic coming before the Council in a public hearing at which only information received within the public hearing may be considered by the Council in making a decision.

Citizens with a concern or issue upon which there is no provision within the Municipal Code, any other standing law, or which falls under the public hearing arena, will be advised that they should contact individual City Council members for a determination if the Council wishes to adopt a citizen's idea or concern as a task/priority of the City. 

If I can't attend a meeting, how can I know what happened?  City Council meetings and City Planning Commission meetings are broadcast live, and typically re-broadcast, on the City's Government Access Channel 19.  Minutes are generated for both of these meetings, as well as the General Government and Public Works Committees and the Board of Adjustment.  You may contact the City Clerk's Office (269-9011) for copies of minutes.

MISCELLANEOUS:

How can I determine if a property is inside City Limits?  Our Streets Guide will assist you in determining if specific addresses are inside City limits.

How do I determine the zoning of a property?  Our Zoning Map is provided on this site for your convenience.  Please confirm the zoning on any property with the Associate City Planner, Terri Bernath, (719-276-5294) before making any decisions relative to a property.

Does the City provide fire protection services? No. Fire Protection is provided through a special district.  You may contact them at 719-275-8666, or at their offices located at 1475 N. 15th Street.

Does the City provide sewer service? No. Sewer services are provided through a special district.  You may contact them at the Fremont Sanitation District, 719-269-9050, or at their offices located at 107 Berry Parkway.

UTILITIES:

How much do I pay for my water?  Water Rates and adjustments to water rates are reviewed and set by the City Council by ordinance.  Various areas within the City's water system pay various rates, depending on their location, whether inside or outside City limits, and any pumping charges.  

How often will I be billed for water service?  Generally, residential customers are billed quarterly, and commercial customers are billed monthly.  Special circumstances or policies may apply that would change this billing cycle for some types of customers. You may contact the water billing department to determine which billing cycle your property is on.

I own several properties in town that I rent out.  May I place the water bill in my tenant's name?  Unfortunately, no.  Because outstanding and unpaid water bills may result in a lien being placed on the property, therefore impacting the owner of the property, water bills must remain only in the name of the property owner.  Those property owners who wish to have water bills sent directly to the rental property may do so; however, the customer name will remain that of the property owner, not the renter.

I have a question about the amount I'm being charged for my stormwater utility fee.  Is there a way to have this double checked?  Yes.  Fill out a Stormwater Utility Inquiry Form and submit it to City Hall.  We will follow up on the amount of impervious surface you are being charged for and verify the amount of the billing you receive.

PUBLIC WORKS:

Who is responsible to clean the ditch in front of my house? All persons are required to keep the gutters and ditches for drainage or irrigation that may extend along any highway between the center of such highway and the tenements and grounds occupied by them clear off all obstructions to the free flow of water therein so that there will be no overflow of water there from. (Municipal Code 12.16.020)

How often do you grade the gravel streets?  Gravel streets are graded monthly. Streets that carry an average daily traffic load of greater than 200 vehicles per day also receive an annual application of Magnesium Chloride.

What does the Chip Seal Project consist of?  Between six and seven miles of streets are prepared each year by cutting out and replacing deteriorated areas of asphalt and in some areas a surface skin patch is installed as a leveling course. Usually at the end of August each year it takes approximately one week to install the oil and chips (3/8" gravel). This process seals the surface of the asphalt and provides an improved wearing surface.

Who is responsible to maintain the water meter pit that serves my property? The City Water Department maintains the meter pit, the water meter, and the water service line between the water main in the street and the meter pit or shut off, whichever is closest to the property line or the property line.  Any vault or meter pit containing a meter greater than 1-inch in diameter is the property owners' responsibility to maintain.

My water tastes like medicine, what should I do? For any type of taste and/or odor concern, please contact the Water Treatment Plant at 719-269-9019 for information.

How can I find out about the quality of my drinking water? The Cañon City Water Department prepares an annual Water Quality Report that is mailed to all customers. If you would like a copy contact the Water Department at 719-269-9022.

Where does my drinking water come from? Raw water is pumped from the Arkansas River to a 48 million gallon settling pond. After settling, the water is then pumped to the Water Treatment Plant located at 103 Tunnel Drive. The water is then treated, settled and filtered. Finally, fluoride is adjusted to optimal level and chlorine is added for disinfection prior to entering the water distribution system.